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1. INTRODUCTION
This policy is prepared to explain which cookies are used and how visitors can manage their preferences regarding this matter. The Cookie Policy for the website (www.hastanemyanimda.com) and mobile platforms defines the policies related to cookies used to display personalized content and advertisements to visitors of the website (www.hastanemyanimda.com), conduct traffic analysis on the website (www.hastanemyanimda.com) and mobile platforms, and understand visitor usage habits.
2. SCOPE
This policy covers all pages of the website (www.hastanemyanimda.com) and mobile platforms.
3. DEFINITIONS
Cookies are small text files that are stored on your computer (or other devices such as smartphones or tablets) via browsers by the websites you visit, generally consisting of letters and numbers. Cookies do not contain personal data such as names, genders, or addresses of visitors. They are created by the servers managing the website you visit. Thus, when the visitor revisits the same site, the server can recognize them. Cookies can be likened to identity cards that show website owners that the same visitor has revisited the site. For more detailed information about cookies, you can visit www.aboutcookies.org and www.allaboutcookies.org. The definitions of the types of cookies used in the Cookie Policy of this website (www.hastanemyanimda.com) and mobile platforms are specified below.
3.1. Session Cookies are temporary cookies that are used during visitors' visits to the website (www.hastanemyanimda.com) pages and mobile platforms and are deleted after the browser is closed. The main purpose of using these cookies is to ensure the proper functioning of the website (www.hastanemyanimda.com) pages and mobile platforms during your visit. For example, filling out online forms consisting of multiple pages on the website (www.hastanemyanimda.com) and mobile platforms can be easily done thanks to these cookies.
3.2. Persistent Cookies are types of cookies used to enhance the functionality of the website (www.hastanemyanimda.com) pages and mobile platforms, providing visitors with faster and better service. These cookies are used to remember visitor preferences and are stored on devices used via browsers. Some types of persistent cookies can be used to provide personalized recommendations based on your usage of the website (www.hastanemyanimda.com) pages and mobile platforms. With persistent cookies, when you revisit the website (www.hastanemyanimda.com) pages and mobile platforms using the same device, it checks whether a cookie created by the website (www.hastanemyanimda.com) exists on your device, and if so, it recognizes that you have previously visited the site, and the content to be delivered to you is determined accordingly, thus providing you with a better and higher quality service.
3.3. Technical Cookies are used to ensure the functioning of the website (www.hastanemyanimda.com) pages and mobile platforms, and to detect non-functioning pages and areas of the internet site.
3.4. Authentication Cookies are used when visitors log in to the website (www.hastanemyanimda.com) pages and mobile platforms using their passwords, allowing the identification of the visitor as a site user on every page they visit, preventing the user from having to re-enter their password on each page.
3.5. Targeting/Advertising Cookies are used to customize the advertisements shown to users on the website (www.hastanemyanimda.com) pages and mobile platforms and to prevent the repeated display of advertisements that have already been viewed.
3.6. Personalization Cookies are used to remember user preferences when visiting different pages of the website (www.hastanemyanimda.com) and mobile platforms. For example, remembering your selected language preference is ensured by these cookies.
3.7. Analytical Cookies are cookies that generate analytical results, such as the number of visitors to the website (www.hastanemyanimda.com) pages and mobile platforms, identification of viewed pages, visit times, and scrolling movements on the website (www.hastanemyanimda.com) pages and mobile platforms.
4. COOKIES USED
Cookies can be classified based on their owners, lifetimes, and purposes of use.
According to the owner: cookies are used on the web pages of the website (www.hastanemyanimda.com) and mobile platforms, as well as third-party cookies. The cookies of the website (www.hastanemyanimda.com) are managed by the website (www.hastanemyanimda.com) and mobile platforms, while third-party cookies are managed by different companies.
According to the lifetime: session cookies and persistent cookies are used. Session cookies are deleted when the visitor leaves the web pages of the website (www.hastanemyanimda.com) and mobile platforms, while persistent cookies remain on visitors' devices for varying periods.
According to the purposes of use: technical cookies, authentication cookies, targeting/advertising cookies, personalization cookies, and analytical cookies are used on the web pages and mobile platforms of the website (www.hastanemyanimda.com).
4.1. Why Are Cookies Used?
Cookies are used on the web pages and mobile platforms of the website (www.hastanemyanimda.com) for personalization, targeting, and advertising activities. For example, advertisements related to the interests of visitors are shown based on the pages and products viewed by them.
4.2. How Are Cookie Preferences Managed?
It is extremely important for visitors to freely use their preferences regarding which personal data can be collected on the website (www.hastanemyanimda.com) and mobile platforms. However, preference management is not possible for cookies that are essential for the functioning of the website (www.hastanemyanimda.com) pages and mobile platforms. Information on how to manage preferences regarding cookies used on the website (www.hastanemyanimda.com) pages and mobile platforms is as follows:
Visitors have the option to personalize their cookie preferences by changing their browser settings as they view the website (www.hastanemyanimda.com) pages and mobile platforms. If the browser in use offers this option, it is possible to change preferences regarding cookies through the browser settings. Thus, while it may vary according to the features offered by the browser, data subjects have the options to prevent the use of cookies, choose to receive a warning before cookies are used, or disable or delete only certain cookies. Preferences regarding this may vary depending on the browser used, and general explanations can be found at https://www.aboutcookies.org/. Preferences regarding cookies must be set separately for each device from which the visitor accesses the website (www.hastanemyanimda.com) pages and mobile platforms. To disable cookies managed by Google Analytics, click here. To manage the personalized ad experience provided by Google, click here. Preferences regarding cookies used for advertising activities by many companies can be managed through Your Online Choices. To manage cookies from mobile devices, the settings menu specific to the mobile device can be used.
4.3. What Rights Do Visitors Have?
According to the Law No. 6698 on the Protection of Personal Data, visitors can use their legal rights specified in Article 11 of the Law No. 6698 by applying to the Data Controller of the website (www.hastanemyanimda.com) and mobile platforms. These rights will be evaluated and concluded within 30 (thirty) days regardless of how the requests are communicated, whether in writing or via a registered electronic mail address. Although no fee is generally charged for the requests, the website (www.hastanemyanimda.com) and mobile platforms reserve the right to charge fees based on the tariff set by the Personal Data Protection Board.
4.4. Consent and Changes in the Policy The website (www.hastanemyanimda.com) and mobile platforms aim to provide detailed information about cookie usage and inform visitors about cookie preferences. In this regard, it is considered that consent to the use of cookies is given when the cookie notification warning on the website (www.hastanemyanimda.com) pages is closed and the visitor continues to use the website (www.hastanemyanimda.com) pages and mobile platforms. Visitors always have the opportunity to change their cookie preferences. The website (www.hastanemyanimda.com) and mobile platforms can change the provisions of the Policy at any time. The updated Policy takes effect on the date it is published on the website (www.hastanemyanimda.com) pages and mobile platforms.
4.5. How Can I Control or Delete Cookies?
Most internet browsers are set to automatically accept cookies by default. These settings can be changed to block cookies or to warn when cookies are sent to devices. There are several ways to manage cookies. Detailed information on how to adjust settings in the latest versions of browsers is provided below as subheadings. If different devices are used to view the website (www.hastanemyanimda.com) pages and mobile platforms (e.g., computer, smartphone, tablet, etc.), it should be ensured that the browser's cookie preferences on those devices are set appropriately.
4.5.1. For Internet Explorer 9.0+ To block newly loaded cookies:
• Go to the Tools menu.
• Click on Internet Options.
• Click on the Privacy tab at the top.
• Slide the “Block all Cookies” button upwards.
To delete existing cookies:
• Go to the Tools menu.
• Click on Internet Options.
• Click on the General tab under Browsing History.
• Click on Delete.
4.5.2. For Firefox 2.0+, 3.0+, 4.0+ To block newly loaded cookies:
• Go to the Tools menu.
• Click on Options.
• Click on the Privacy tab.
• Enable the Accept Cookies From sites option.
To delete existing cookies:
• Go to the Tools menu.
• Click on Options.
• Click on the Privacy tab.
• Click on Clear Now.
• Delete Cookies.
• Click on Clear Private Data Now.
4.5.3. For Google Chrome+ To block newly loaded cookies:
• Click on the “Customize and control Google Chrome” button in the upper right corner.
• Click on the Settings section.
• Click on the Under the Bonnet (UK) / Under the Hood (US) section.
• Click on Content settings in the Privacy section.
• Block sites from setting any data in any data settings. To delete existing cookies:
• Click on the “Customize and control Google Chrome” button in the upper right corner.
• Click on the Settings section.
• Click on the Under the Bonnet (UK) / Under the Hood (US) section.
• Click on Content settings in the Privacy section.
• Click on Clear browsing data.
4.5.4. For Safari+ To block newly loaded cookies:
• Click on the Settings button in the upper right corner.
• Click on Preferences.
• Click on the Privacy tab.
• Adjust cookie settings and choose your preferred cookie settings from the options provided.
To delete existing cookies:
• Click on the Settings button in the upper right corner.
• Click on Preferences.
• Click on the Privacy tab.
• Click on Remove all Website Data.
4.5.5. For Edge+ To block newly loaded cookies:
• Click on the Settings and More button in the upper right corner.
• Click on Settings.
• Click on the Cookies and Site Permissions tab.
• Select the option to Block all cookies from there.
To delete existing cookies:
• Click on the Settings and More button in the upper right corner.
• Click on Settings.
• Click on the Privacy and Services tab.
• Click on Clear browsing data under Clear browsing data.
• Choose Cookies and other site data and click on Clear Now.
To provide the best experience, we recommend that you keep cookies enabled when visiting the website (www.hastanemyanimda.com) pages and mobile platforms.
By using the website (www.hastanemyanimda.com) pages and mobile platforms, you accept the use of cookies in accordance with this Cookie Policy.
INFORMATION ABOUT THE SERVICE PROVIDER:
Title : Hastanem Yanımda Sağlık Hizmetleri A.Ş.
Address : Kurtuluş Mahallesi, Vatan Caddesi, No: 53/9, 26090, Odunpazarı/Eskişehir
Phone : +90 (533) 972 68 26
Email : info@hastanemyanimda.com
1. The parties named below have accepted this agreement on the website (www.hastanemyanimda.com) and mobile platforms (IOS and Android mobile applications) as part of the online patient consulting service provided by the Service Provider.
I. DEFINITIONS
2. In this agreement;
“Company”: Hastanem Yanımda Sağlık Hizmetleri A.Ş., residing at Kurtuluş Mahallesi, Vatan Caddesi, No: 53/9, 26090, Odunpazarı/Eskişehir, owner of the website (www.hastanemyanimda.com) and the applications (IOS and Android mobile applications),
“Website”: (www.hastanemyanimda.com),
“Application”: Platforms consisting of mobile platforms where company services are accessed and subdomains associated with these platforms,
“User”: Any real or legal person accessing the website and applications online,
“Member”: Real and/or legal persons benefiting from the services offered within the website and applications under the conditions specified in this agreement,
“Membership”: The process of registering as a “Member” by filling out the membership form required to become a member from the relevant section of the website and applications, providing necessary approvals and identity information, confirming the accuracy of identity information, and the approval of the registration process by the Company,
“Expert”: Healthcare staff providing patient consulting services.
II. PARTIES
3. The parties to this agreement are; on one side, the Company; on the other side; the person who is a member of/will be a member of the website and applications (hereinafter referred to briefly as “Member”). This agreement has been created to determine the rights and obligations of the parties; the conditions of use of the services, transactions, and content offered on the website and applications, and the responsibilities of the parties.
4. The right and authority to be defined as a “Member” in this agreement cannot be possessed until the membership process is completed.
III. WEBSITE MEMBERSHIP SYSTEM
5. If the user wishes to become a Member of the website and applications, they must first fill out the Membership Form published on the website and applications with correct information, provide necessary approvals, and accept and undertake to comply with the provisions of this agreement. The “Username” is unique to the Member and the same “Username” cannot be given to two different members. The “Password” is known only by the user. The user can change their password at any time. The selection and protection of the password is entirely the user's responsibility. The website and applications are not responsible for any positive or negative damages arising from user errors related to the Member's password usage.
IV. PROVISIONS REGARDING THE USE OF THE WEBSITE AND APPLICATIONS
6. The Member is obliged to protect the right to access the website and applications from unauthorized third-party use and guarantees that it cannot be used by others without authorization, and that they will not enter areas where they do not have authorization. Otherwise, the Member accepts, declares, and undertakes to compensate all positive or negative damages that the Company may suffer.
7. The Member cannot publish any documents, images, reports, and similar content available on the website and applications on their own or anyone else's website or any other media in any way. If the Company suffers any positive or negative damages due to the Member's failure to comply with this obligation, the damages will be due at the moment they arise, and the Member agrees, declares, and undertakes to compensate the incurred damages at the Company's first request without the need for any warning or notification.
8. The Member guarantees that the existing files uploaded to the website and applications are free from viruses, worms, trojans, or any other types of malicious code or materials intended to cause harm. It is entirely the Member's responsibility to meet all software and hardware needs for the electronic devices they own and/or use, which are necessary to prevent such malicious codes or materials, ensure the accuracy of data input and output, or recover any lost data, as well as to maintain and update them. The Company is not responsible for any damage that the Member or third parties may suffer due to such malicious codes or materials, or due to data inaccuracies or losses. The Company commits to protecting the confidentiality of the uploaded existing files unless the Member permits otherwise.
9. The Member acknowledges that they assume all responsibility and risk arising from the use of the Website and applications.
10. The Member accepts and undertakes the following in connection with the use of the website and applications:
V. LIMITATIONS OF THE COMPANY'S RESPONSIBILITY
11. The Company shall not be liable for any incidental, consequential, or indirect damages arising from the use or non-use of the website and applications, including but not limited to losses resulting from the loss of profits, business interruption, or loss of programs or information, even if the Company or its authorized representatives have been advised of the possibility of such damages.
12. The Company shall not be responsible for any claims arising from errors, omissions, or other defects within the website and applications and/or materials or information downloaded through the website and applications.
13. The User is responsible for the proper functioning, maintenance, and updating of all phone, computer hardware, internet, and computer security, and any equipment necessary for accessing and using the site. The User is entirely responsible for any damages, lawsuits, and claims arising from non-compliance with these obligations.
14. If the Member violates any provision of this agreement due to the use of the website and applications, they are responsible for all losses, expenses, damages, and costs, including court costs and attorney fees, arising from such violation. The Company cannot be held responsible for any of these items in any way.
15. The Company may suspend the operation of the systems of the website and applications at any time for a temporary period or completely cease them. The Company shall have no direct or indirect liability to members or third parties for any damages arising from the temporary suspension or complete cessation of the system.
16. The Company is not responsible for any damages that the Member may incur due to technical failures in the services of the website and applications. The Company does not guarantee that its services will always be timely, safe, and error-free under all conditions, nor that the results obtained from the use of the services will always be accurate and reliable, or that the quality of the services will meet everyone's expectations. The Company reserves the right to terminate any communication, publication, or information transfer that may cause harm through the website and applications at any time and, if necessary, to delete member messages, prohibit the member from accessing services, and terminate their membership.
17. Members are solely responsible for the accuracy, timeliness, and completeness of the information they enter into the system, the files they share, and the documents they upload. In the event that any responsibility arises due to a member's failure to update, or incomplete input of their information, the sole responsible party will be the member. The Company has no liability. In the event of responsibility being directed at the Company, the Company's right to recourse against the Member is reserved.
VI. INTERNATIONAL USE
18. Aware of the global nature of the Internet, the Member agrees to comply with the legislation of the Republic of Turkey, all local legislation in the country where the Member uses the website and applications, and international legal rules, including but not limited to rules regarding the internet, data, electronic mail, or privacy.
VII. ONLINE APPOINTMENT AND MEETING
19. In order for the transactions to be completed, the member must pay the relevant payment amount selected from the fees section via credit card, debit card, or one of the payment methods permitted by the system. An appointment will be made with Experts at the scheduled time for the online appointment for which payment has been made. The appointment can only be canceled by the member who made the appointment through the system up to 24 hours in advance. For a canceled appointment, the member may, if desired, make a new appointment with a different expert at a different date and time with the admin appointment given to them, or completely cancel the appointment process and receive a refund of the paid amount, depending on the payment type. Appointments cannot be canceled and refunds will not be made if canceled less than 24 hours before the appointment time. Online meetings are for the duration determined by the experts; if the paid duration is interrupted for various reasons during the meeting, the remaining time will be credited back to the member as a promotion, and the member can use the remaining time at any time only with the Expert with whom the interruption occurred. Report consultations cannot be canceled after the report has been sent, and no refunds will be made.
VIII. Privacy
20. The Company has adopted various privacy principles to protect members' privacy and to ensure that they can benefit from the technological infrastructure at the highest level; these privacy principles have been established to be applied regarding the collection and/or use of data on the website and applications.
21. By visiting and/or using the website and applications and/or becoming a member, the User is deemed to have accepted all the aforementioned principles.
22. The Member can make corrections and updates, such as in the "Privacy Notice" section, at any time without prior notice based on feedback received from one of the communication addresses specified in the website and applications.
23. The Company may update the "Privacy Notice" clause periodically, and users can be informed of new developments by visiting this clause at any time.
24. To identify issues related to the system on the website and applications and to urgently resolve potential problems, the Company may, when necessary, record users' IP addresses and use these records for the mentioned purposes. These IP addresses may be used by the Company to identify its users and visitors generally and to collect comprehensive demographic data.
25. The Company's obligations to retain traffic data as specified in Law No. 5651 are additionally reserved.
26. The Company may provide links to other sites within the website and applications. It may publish advertisements of third parties with whom it has agreements and/or application forms regarding various services, and may direct Users to the site of advertisers or third parties with whom it has agreements through these forms and advertisements. The Company has no responsibility regarding the privacy policies of or the content hosted on other sites accessed through these links.
27. The Company considers it a responsibility to keep confidential information entrusted to it strictly private and confidential, to treat it as a secret, and undertakes to take all necessary measures to prevent the public disclosure or unauthorized use of any part of the confidential information, or its disclosure to third parties, showing due diligence.
28. The Company may obtain information about users and their use of the website and applications using cookies, which are technical communication files. The mentioned technical communication files consist of small text files sent by a website to the user's browser to be stored in the main memory. The technical communication file facilitates internet use by storing relevant statuses and simple preference settings on the user's computer regarding a website. The mentioned technical communication file is designed and used to obtain statistical information about how many people use the website over time, the purposes for which a person visits the relevant website, how many times they visit, and how long they stay, and to help produce dynamic diversity of advertisements and content from user pages specifically designed for users. The technical communication file is not designed to obtain any personal information from the main memory. Most browsers are set up to accept this technical communication file by default, but users can always change their browser settings to prevent the technical communication file from being placed on their computers or to receive warnings when such a file is sent.
29. Information that may be requested from users who respond to periodic or non-periodic surveys that may be organized by the Company within the website and applications may also be used by the Company and its cooperating individuals or institutions for direct marketing to these users, statistical analyses, and to create a special database.
IX. VALIDITY OF THE COMPANY'S RECORDS
30. The Member declares and undertakes that in any disputes arising from this agreement, the Company's ledger records, microfilm, microfiche, and computer records will constitute valid, binding, definitive, and exclusive evidence in accordance with Article 193 of the Code of Civil Procedure No. 6100, and that this article is of the nature of an evidence agreement.
X. FORCE MAJEURE
31. The term force majeure will be interpreted as events occurring outside the control of the Company, including but not limited to natural disasters, strikes, epidemics, communication problems, infrastructure and internet failures, cyberattacks, system improvement or renovation works, breakdowns that may occur as a result, power outages, and adverse weather conditions, despite the Company exercising due diligence.
32. In the event of any such force majeure, the Company shall not be obliged to fulfill its obligations under this agreement; it will not be held responsible in any form or at any level for the complete or partial late or insufficient fulfillment of its obligations. The Member agrees and undertakes that they will not claim any negative or positive damages from the Company under any circumstances by demonstrating the reasons for such situations.
XI. APPLICABLE LAW AND JURISDICTION
33. In the event of any disputes arising from this agreement, Turkish Law will apply without regard to the conflict of laws provisions in the application and interpretation of all or parts of the agreement, and the Eskişehir Courts and Enforcement Offices shall have exclusive jurisdiction.
XII. NOTIFICATION
34. The electronic mail address declared by the Member in the website and applications shall be deemed the legal postal address for any notifications regarding this agreement. The Member agrees that unless they notify any changes to the existing electronic mail addresses in writing within 3 (three) days, notifications made to the old electronic mail addresses will be valid and deemed to have been made to them.
35. SMS sent to the phone number used by the Member while logging into the system shall also be deemed suitable for notification regarding the use and cancellation of membership, and the Member is considered to have given consent for its use.
XIII. EFFECTIVENESS
36. When the user fills out the User Registration Form and clicks the "I Accept" button at the bottom of the form, this agreement enters into force indefinitely between the parties. The member acknowledges, declares, and undertakes that they have read, understood, and accepted all the provisions contained in this agreement and that they confirm the accuracy of the information they provided about themselves.
XIV. TERMINATION OF THE AGREEMENT
37. Either party may terminate this agreement at any time they wish. A member who terminates the agreement cannot use the Company's services after the termination. The member who terminates must re-approve the agreement to use the services again.
XVI. MISCELLANEOUS PROVISIONS
38. The Company's failure to demand the enforcement of any provision of this agreement does not mean that it waives any provision or right.
39. The invalidation of any provision in this agreement does not affect the validity of the remaining provisions of the agreement.
40. The Company may transfer this agreement, in whole or in part, at any time without notice. However, the member cannot transfer this agreement or any part thereof to a third party.
41. The Company may change the provisions of the confidentiality notices contained in this agreement, provided that it publishes them on the website and applications when deemed necessary. The provisions of the privacy notice amended by the Company are deemed to have entered into force on the date they are published on the website and/or applications.
42. The Company may change the provisions of this agreement at any time, subject to presenting a new annex protocol for approval, may remove certain provisions, or may introduce new provisions.
43. Services that do not require membership may be transformed into a situation that requires membership over time.
44. The KVKK Clarification Text, Informed Consent and Preliminary Information Form, and Cookie Policy are annexes to this agreement, and the parties have read, understood, and accepted them.
Hastanem Yanımda website (www.hastanemyanimda.com) and mobile platforms (IOS and Android mobile applications) require a signed consent form from the patient or legally authorized guardian/caretaker in order to provide online and remote treatment counseling. This form must also be signed by the physician and submitted to Hastanem Yanımda website (www.hastanemyanimda.com) and mobile platforms (IOS and Android mobile applications), managed by HASTANEM YANIMDA SAĞLIK HİZMETLERİ Anonim Şirket located at Kurtuluş Mahallesi, Vatan Caddesi, No: 53/9, 26090, Odunpazarı/Eskişehir. You acknowledge that the information provided above belongs to you and that you consent to the sharing and storage of the data. By giving your consent;
You acknowledge that you have read the online consultation information form, preliminary consent form, remote service contract, and KVKK clarification text regarding the services provided to you or the person you are legally responsible for through the Hastanem Yanımda website (www.hastanemyanimda.com) and mobile platforms (IOS and Android mobile applications).
By accepting this informed consent text, you agree that your personal data, as specified in the KVKK clarification text, will be recorded, processed, stored in physical and digital environments, and transferred to the persons and groups mentioned in the clarification text for the purposes stated in the clarification text.
By accepting this informed consent and preliminary information form, you provide explicit consent that by clicking the "I Accept" button at the bottom of the form, you have read, understood, and accepted all these matters.
LAW NO. 6698 ON THE PROTECTION OF PERSONAL DATA
PATIENT INFORMATION TEXT
As Hastanem Yanımda Sağlık Hizmetleri A.Ş. (hereinafter referred to as "Company" and/or "Data Controller"), we show maximum sensitivity regarding the privacy of private life within the framework of laws and ethical boards. For this reason, we consider it a necessity to inform the parties in accordance with Law No. 6698 on the Protection of Personal Data (hereinafter referred to as "KVKK").
1. Who is the Data Controller?
We inform you that as Hastanem Yanımda Sağlık Hizmetleri Anonim Şirketi, we process your personal data in our capacity as the data controller in accordance with KVKK and relevant legislation.
2. Purposes of Data Processing
Personal data of real persons are processed in accordance with the principles of legality and honesty as stated in Article 4 of KVKK, accuracy and currency, for specific, clear, and legitimate purposes, in connection with the purpose for which they are processed, limited and proportional, and in parallel with the duration necessary for the purpose for which they are processed as stipulated in relevant legislation.
3. Categories of Processed Personal Data
In accordance with KVKK and relevant legislation, your personal data in the categories of identity, communication, customer transaction, marketing, transaction security, legal transaction, health information, and finance will be processed within the framework of the purposes and legal reasons specified in this Information Text under Law No. 6698 on the Protection of Personal Data.
|
Data Category
|
Processed Data |
|
Identity |
Full Name, TCKN, Customer ID, Gender, Date of Birth. |
|
Communication |
Email Address, Phone Number, Communication Address. |
|
Customer Transaction |
Request Information, Appointment Information, Service History Information. |
|
Marketing |
Cookies, Surveys. |
|
Transaction Security |
Device Operating System and Version, Device Type, Device ID, Hardware Model, IP Address, User Transaction Records, Password Information. |
|
Legal Transaction |
Information in the Case File in Case of Dispute, Notifications, Information in Correspondence with Judicial and Administrative Authorities, Contracts. |
|
Health Information |
Weight, Height, Family Health History, Health History, Other Health Information Recorded by You in Our System, Consultations You Have Had with Doctors within the Scope of Remote Health Services. |
|
Finance |
Card Information and Payment Information Related to Possible Payments. |
|
Risk Management |
Information processed for managing commercial, technical, and administrative risks. |
|
Visual and Audio Records |
Visual Meeting Records, Audio Records, etc. |
|
Location |
Location information of where you are (can be obtained through processing the IP information of the device you entered into the system). |
|
Genetic Data |
Genetic Data, etc. if provided by the patient. |
4. Reasons and Purposes for Processing Personal Data
The personal data mentioned above, including Identity, Communication, Location, Customer Transaction, Marketing, Transaction Security, Legal Process, Finance, Risk Management, Visual and Auditory Data, are processed in accordance with Article 5 of the KVKK;
The Health, Sexual Life, Genetic Data among your personal data are considered sensitive personal data. These data can only be processed without the explicit consent of the individual by persons or authorized institutions and organizations who are bound by the obligation of confidentiality for the purpose of protecting public health, preventive medicine, conducting medical diagnosis, treatment, and care services, and planning and managing healthcare services and financing.
Additionally, your personal data may be processed for the purposes of managing customer satisfaction and loyalty processes, planning human resources processes, conducting performance evaluation processes and disciplinary activities, tracking contracts and legal affairs, carrying out finance and accounting operations, determining salary policies, managing emergency management processes, ensuring business, system, and service continuity, conducting business, system, and service activities, receiving and evaluating proposals for the improvement of business, system, and service processes, information security, conducting assignment processes and access permissions, conducting internal audit activities, managing organizations and events, carrying out communication activities, ensuring compliance with regulations, ensuring the security of data controller operations, risk management, providing information to authorized persons/institutions/organizations, conducting management activities, managing service procurement processes, providing post-sales support services, managing service sales processes, managing service operation processes, conducting customer relationship management processes, carrying out activities aimed at customer satisfaction, managing service marketing processes, conducting marketing analysis studies, conducting performance evaluation processes, conducting storage and archiving activities, conducting social responsibility and civil society activities, managing supply chain, conducting contract processes, conducting sponsorship activities, conducting strategic planning activities, tracking requests/complaints, conducting advertising/campaign activities, providing remote healthcare services, conducting medical diagnosis, treatment, and care services, protecting public health, preventive medicine, conducting medical diagnosis, treatment, and care services, fulfilling the necessary obligations regarding the Regulation on the Provision of Remote Health Services and other relevant regulations, can be processed limited to these purposes. Your personal data can also be transferred to physical archives and information systems and stored in both digital and physical environments.
5. Who Personal Data May Be Transferred To and for What Purpose
As the data controller, we only transfer the data we process for the purposes mentioned below to the specified groups of persons domestically.
|
Transferred Person Group
|
Purpose of Transfer |
|
Our Accountants |
|
|
Our Lawyers |
|
|
Authorized Persons, Institutions, and Organizations |
|
|
Suppliers/Our Business Partners |
|
|
Doctors and Healthcare Institutions Registered in Our System |
|
6. Methods of Collecting Your Personal Data
Your personal data is obtained automatically and non-automatically, verbally, in writing, or electronically, based on the legal reasons specified in section (4) of this text and to fulfill the purposes stated. These methods include:
Filling out a form by the relevant person, sending an email, contacting via phone call, visiting the website (cookie collection), creating a record through the website, communicating via message, contacting through social media platforms, conducting a video consultation with an authorized physician for the provision of remote healthcare services, and manually taken notes during the conducted consultations.
7. Your Rights Under Article 11 of the KVKK
Under the KVKK and relevant legislation, regarding your personal data;
8. Exercise of Legal Rights Regarding Personal Data
You can submit your requests regarding your personal data through the following channels or other methods that will be determined by the Board in the future, in accordance with the “Communiqué on the Principles and Procedures of Application to the Data Controller”.
|
Application Method |
Application Address |
Application Information |
|
In person or via notary with a signed, handwritten letter and a valid identification document belonging to you |
Kurtuluş Mah. Vatan Cad. No: 53/9, 26090, Odunpazarı/Eskişehir |
The envelope must be marked “Application Under KVKK” |
|
With your registered electronic mail (KEP) address |
|
The subject of the email must state “Application Under KVKK” |
|
By email, including a secure electronic signature or mobile signature |
|
The subject of the email must state “Application Under KVKK” |
|
By the email registered in our system |
|
The subject of the email must state “Application Under KVKK” |
If you are applying on behalf of another person, along with your own identification information;
According to the “Communiqué on the Principles and Procedures of Application to the Data Controller,” the following information must be included in the application:
Changes and Updates
This clarification text has been prepared in accordance with the Law No. 6698 on the Protection of Personal Data and relevant legislation. Necessary changes may be made to the mentioned clarification text in line with changes in the relevant legal legislation and/or the Company’s purposes and policies regarding personal data processing. In case of changes, new texts will be presented to you through appropriate channels.
You can access the most up-to-date version of the Clarification Text at https://www.hastanemyanimda.com/ and from our IOS and Android mobile applications.
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Bu çerezler, internet sitesini ziyaret eden kullanıcı sayısını takip etmeye ve site trafiğini analiz etmeye olanak tanır. Bu sayede, hangi bölgelerin sık veya seyrek ziyaret edildiği gibi bilgileri elde ederek internet sitesinin trafiğini optimize edebiliriz. Bu çerezlerin bazı sağlayıcıları yurtdışında bulunmaktadır, bu nedenle çerezleri etkinleştirdiğinizde, çerezler aracılığıyla işlenen kişisel verileriniz yurtdışına transfer edilecektir. Detaylı bilgi için Çerez Politikamızı inceleyebilirsiniz.
| Çerez | Sağlayıcı | Amacı | Süresi |
|---|---|---|---|
| _ga | Google Analytics | İstatistik | 1 yıl |
| _ga_* | Google Analytics | İstatistik | 1 yıl |
| _gcl_au | Google Adsense | Pazarlama | Kalıcı |
| _ym_visorc | Yandex Metrica | İstatistik | En az 1 oturum |
| _ym_d | Yandex Metrica | İstatistik | 1 yıl |
| _ym_uid | Yandex Metrica | İstatistik | 1 yıl |
| _ym_isad | Yandex Metrica | İstatistik | 2 gün |
Web sitemizin performansını artırmak, kullanım alışkanlıklarınızı analiz etmek, içerikleri sizin tercihleriniz doğrultusunda sunmak ve deneyiminizi kişiselleştirmek amacıyla çerezleri kullanıyoruz. Çerezlerle ilgili detaylı bilgiler için ÇEREZ POLİTİKAMIZI inceleyebilirsiniz. Zorunlu olmayan çerezler dışındaki seçenekleri kabul etmek ve kişisel verilerinizin yurtdışındaki çerez sağlayıcılarına aktarılmasını onaylamak için "TÜMÜNÜ KABUL ET" butonuna tıklayabilirsiniz.